Best Practices for Using NetSuite’s N/llm SuiteScript Module

Generative AI is becoming a core part of NetSuite’s ecosystem, and the N/llm SuiteScript module gives teams a powerful way to bring AI-driven text generation, summarization, and conversational insights directly into their workflows. This guide outlines how to use the module effectively and responsibly—covering prompt design, data protection, usage governance, and practical implementation patterns that help teams get real value from AI without introducing avoidable risk.

What You’ll Learn

• How to validate AI-generated outputs to prevent errors

• Governance strategies for controlling who can use AI features in your account

• Real-world SuiteScript use cases for finance, operations, support, and sales

• What to expect as NetSuite expands its AI capabilities in future releases

Key Benefits

• Reduce manual writing, summarization, and text-heavy tasks with AI assistance

• Improve user experience through conversational help and automated insights

• Maintain data privacy with Oracle-managed, in-platform AI processing

• Accelerate development by leveraging built-in AI functionality instead of external APIs

• Increase consistency and quality of communications, reports, and documentation